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Companies have begun integrating voice-based searches into their platforms, as studies show that people prefer to submit their queries or requests by voice rather than typing them. Welcome to the AI-First world: We have moved from a mobile-first approach to an era where companies recognize the need to invest in an AI platform. A recent study shows that 70% of customers expect a company's website to include a self-service application. Conversational art is known for creating personalized customer experiences. More importantly, customers can answer their questions in seconds or minutes instead of reaching the company's executives. Nordstrom, an American department store chain, launched a chatbot at Christmas that offers users personalized gift suggestions by interacting with them and understanding their preferences. Even in our daily lives, we rely on our AI friends to get our day going, help us with recipes, or even give us instant answers to every question we ask. Accordi...
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