Artificial Intelligence (AI) chatbots use machine learning to converse with people. The first-ever AI chatbot was developed in the 1960s by Joseph Weizenbaum, a professor at MIT. Today, the chatbot technology has come a long way. It engages with people in an empathic and personable level.
AI chatbots are dramatically reshaping the customer service experience. They can understand the context and meaning of the words. They can ask questions to create intent and can help resolve customer problems.
FAQs About Chatbot Software
Q #1) What is an AI Chatbot software?
Answer: This software converses with humans using a machine learning technique. The chatbot can engage in a conversation with customers based on their responses. Using complex Natural Language Processing (NLP) algorithms, the software can understand words and phrases and thus can make appropriate responses.
Q #2) What are the benefits of using AI Chatbot?
Answer: Using AI chatbot can provide many benefits to businesses. Implementing these can result in improved customer satisfaction. Chatbots are as effective as experienced employees and are about 4x times more effective than inexperienced employees in selling products.
Companies can save costs by implementing chatbots with AI capabilities. These bots can also provide detailed insights about the customers who can be used to improve products and services.
Q #3) What are the general features of the AI Chatbot application?
Answer: These applications use advanced Natural Language Processing (NLP) algorithms to interpret human speech and make appropriate responses. The chatbot gets improved with each chat and adapt to what customers say and do. Additionally, the chatbot apps can segment customers, collect customer data, and provide insights about customers in the form of a report.
Q #4) How can one make an AI Chatbot?
Answer: You can create an AI chatbot using a chatbot builder tool. Some chatbot builders allow you to build without any coding. You can create a chatbot and add it to your website easily using a drag and drop template.
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