Chatbots and voice assistants are becoming very popular among businesses. They allow for organizations to serve customers in a more convenient way, while also reducing employees’ work load. We can use AI chatbots to talk to customers and provide them with a satisfactory customer service. The chatbots can be a new way for banking and financial institutions to offer customer service, instead of answering the same questions over the phone or on their website. The AI chatbot platforms have plenty of use cases in the financial sector. They are being used by banks to help customers with their finances, by insurance companies for better claims management, and even by investment managers for making more informed decisions. A chatbot is a computer software agent that can simulate intelligent behavior. Chatbots are often designed to simulate human conversation by simultaneously listening, generating replies, and understanding language, A chatbot's automated respons...
Artificial Intelligence (AI) chatbots use machine learning to converse with people. The first-ever AI chatbot was developed in the 1960s by Joseph Weizenbaum, a professor at MIT. Today, the chatbot technology has come a long way. It engages with people in an empathic and personable level. AI chatbots are dramatically reshaping the customer service experience. They can understand the context and meaning of the words. They can ask questions to create intent and can help resolve customer problems. FAQs About Chatbot Software Q #1) What is an AI Chatbot software? Answer: This software converses with humans using a machine learning technique. The chatbot can engage in a conversation with customers based on their responses. Using complex Natural Language Processing (NLP) algorithms, the software can understand words and phrases and thus can make appropriate responses. Q #2) What are the benefits of using AI Chatbot? Answer: Using AI chatbot can provide many be...